Communication is the most important aspect of any service. Without it, the quality of the service will never reach its full potential. One important aspect of communication in the modern world is providing information to potential customers.
Being the source of information is a way to display your confidence and your reliability as a service agency. Making the customer aware of the details that are involved in hiring your service inspired trust and helps the process go smoothly. We asked Absolute Domestics to explain how they value communication and were impressed with the answers that they gave.
My name is Renae and I’m the Communications Manager at Absolute Domestics, a domestic cleaning agency with operations in Australia and New Zealand. My job is really keeping those lines of communication open, sharing cleaning knowledge and hints and tips. We make How To videos and we do all sorts of training material and newsletters. You name it, we’re into it.
In my role in communications, my focus is really on keeping those channels open between the cleaner, the client and the agency. We want the information to flow throughout in all aspects.
The advantage of having information constantly flowing between cleaners, clients and the agency is that we’re always improving our service. We’re delivering almost additional value because you’re getting more than what you pay for. You’re getting tips and you’re getting inside tricks as to what to do. Your cleaners are learning all the time about how to streamline the process. You’re getting value for money.
We really just recommend as long as you’re open with your communication, there is nothing that can’t be done.
A great house cleaning agency understands the times that we are living in. By making use of everything from training videos to newsletters, a company can keep the flow of communication open between clients and workers. Everyone benefits as a result, and the company gains recognition for operating with transparency a positive business model.
If you are looking for the right cleaning agency to take care of your home, consider Absolute Domestics and our right approach to open communication. Read more about our dedicated team here.