a) “We”, “Us”, “Our”, “Absolute Domestics” and “Company” refers to Absolute Domestics Pty Ltd, Abdom Holdings Pty Ltd, Absolute Domestic Cleaning Pty Ltd, Clean Homes Pty Ltd and My Cleaner Pty Ltd and shall include entities related to or associated with Us, any successor or assignee company.
b) “client” or “customer” refers to an individual that obtains cleaning services from Us.
c) “registered service provider” refers to an individual registered with Us to provide cleaning or domestic services to a customer.
d) “service” and “services” refers to the introduction or placement of a registered service provider on request by a customer and the domestic cleaning services that are subsequently carried out for a customer by a registered service provider.
e) “you” means any person who or on behalf whom this policy is being read, who provides personal information to Us, or whose information We collect.
g) “Personal Information” means information or an opinion about an individual whose identity is apparent or can reasonably be ascertained from the information or opinion and includes any further Personal Information that We obtain as a result of any continuing contact or when receiving services or by the provision of services and shall include the Sensitive information.
h) Sensitive Information is Personal Information which includes information or an opinion about an individual’s racial or ethnic origin, political opinion or association, religious or philosophical beliefs, membership of a professional or trade association or trade union, sexual preferences or practices, criminal record, biometric information, genetic information or health information.
When you communicate by phone, send Us an email, send information to Us through Our Website, or write to Us, you provide Us with information that We may collect, store and use. Details of the types of information collected are set out in Our Collection Notification Statement, available on Our website. We will not disclose or refer to you by use of any Government identifiers unless We are required to do so by law. We will not ordinarily seek to collect Sensitive Information (such as a data relating to your race, ethnic origin, religious belief, political preference, criminal record, physical or mental health or sexual orientation) from you for reasons other than those disclosed above. If it is necessary for Us to collect such information, We will obtain your consent. However, you acknowledge that We may obtain such information from you inadvertently, including via photographs or other records which may be provided to Us.
When you visit Our Website, We may store “cookies” on your computer.
Further detail of the way in which We may hold and use data and cookies is set out in the Data and Cookies policy available on Our Website.
When We send group emails to a selected group such as an email containing a newsletter, We sometimes track who opened email and hyperlinks. We do this to measure the performance of Our Email Campaigns and to improve Our response.
You do not have to provide Us with any Personal Information if you are a visitor to Our Website and you may choose to remain anonymous or to provide Us with a pseudonym if you do not wish to reveal your identity. However, you should be aware that by remaining anonymous or by providing a pseudonym, We may be unable to provide services to you or Our ability to do so may be affected or limited. We may also be unable to respond to any request, particularly if We have a concern in relation to the dissemination of information to an unknown party.
Unless it is unreasonable or impracticable to do so, We will collect your Personal Information directly from you. Sometimes We may have information provided by others or it may be necessary for Us to collect your Personal Information from a third party or from a publically available source. We will only collect Personal Information in that way where We are permitted to do so under the Act. Where Personal Information is collected from another party, We will take reasonable steps to inform you, at or as soon as possible after collection. We may obtain additional information about you by independent means, such as social media websites.
The main purposes for which we collect Personal Information are:
We will take reasonable commercial measures to ensure the security of your Personal Information, whether kept in electronic form or hard copy.
We use a range of physical and electronic procedures to ensure the privacy of your Personal Information is safeguarded. These include restricting physical access to Our offices and maintaining a secure computer system and database.
Our servers are protected by password, propriety software, firewalls, lock and key and other security measures.
Password protected access levels and user privileges limit access to your electronically stored personal information. This means that a user will only have access to your Personal Information that is necessary to carry out their work. Hard copy records are shredded and disposed of by secure means.
Our employees and service providers are obliged to respect and maintain the confidentiality of any personal information held by Us.
However, no data transmission over the internet can be guaranteed to be secure and you acknowledge and accept that risk in engaging with Us.
We do not sell, lend or trade your Personal Information to third parties. We do not provide your Personal Information to third parties so that those third parties can directly market their goods or services to you without your consent.
We sometimes employ marketing companies or computer programmers to carry out work for Us and they may have access to your Personal Information. They are only permitted to use your Personal Information for the purpose of carrying out the work that We have contracted them to do and for no other purpose. They are not permitted to retain any records of your Personal Information.
Like many organisations, We utilize cloud services technology. Our servers remain in Australia, but those of some of Our cloud service providers may be located offshore. Although those services transmit data, they do not disclose data and We do not provide your personal information to any overseas person or entity. We will inform you if Our practices change in relation to those matters.
We will notify you, as soon as possible, if a breach in security results in an unauthorized intrusion into Our system that materially affects you and will subsequently report the corrective action taken in response to the intrusion. Specifically, We will comply with our obligations under the Privacy Act in the event of an occurrence of a notifiable data breach to the Privacy Commissioner.
In the event of a data breach, We will:
a) Take all reasonable steps to recover or otherwise secure your personal information;
b) Limit access to your personal information;
c) Minimise the risk of harm; and
d) Take such other steps as We may decide would be prudent for Us to take in the circumstances.
We will also notify you of any breach in the event that We, acting reasonably, form the view that the breach is likely to result in any serious harm.
Where We obtain any data as a result of your use of Our Website or through other information which you provide to Us you acknowledge that We will own the data and any rights which may subsist in it. Such data will normally be collected in aggregated form and not contain personal information which would otherwise identify you. For more information relating to the collection of data, please see our Cookie and Data policy on our website.
We do our best to keep your details accurate and up-to-date. To do this, it is necessary for you to provide Us with timely information. If your data changes, then you should notify Us of those changes so that we can keep your records up-to-date. If you believe that any Personal Information which we have collected about you is inaccurate, incomplete or not up to date please contact Us and We will take all reasonable steps to correct it in accordance with the Privacy Act.
We retain your personal information only for so long as reasonably required to meet the purposes for which We have the right to use the information. We will give you access to any of your Personal Information that We hold about you as quickly as possible and within thirty days of any request you make for such information. We may charge for providing this information to you, if permitted by law. In some circumstances We may refuse to give you access to Personal Information and in those circumstances We will explain why.
Access may be denied for reasons including those below:
Where We provide services to you on credit (that is, where you will pay for those services after We start providing them to you), We may be a credit provider for the purposes of the Privacy Act.
We may collect, hold and use certain credit related information about you. We will generally only obtain this information from you. We do not collect or exchange information with credit reporting bodies and other credit providers. We use credit related information to assist Us in determining whether We will provide or continue to provide services to you on credit and to manage Our relationship with you.
Unless otherwise required by law, We only disclose your credit related information to third parties in limited circumstances permitted by the Privacy Act. We may disclose your credit related information to parties that provide credit related services to Us such as debt collectors, credit management agencies, advisers and Our agents. We may also disclose your credit related information to a third party that you or We request act as a guarantor in relation to any credit provided to you, or as required by law or the order of a court or tribunal.
You may request access to any credit related information that We hold about you and/or request that We correct any credit related information that We hold about you. We will endeavour to respond to your request within 30 days (or such longer period as you may agree).
If We correct credit related information that We hold about you without you first making a correction request, We will take reasonable steps to notify that correction to you.
PO Box 3352
Victoria Point West
Victoria Point, Queensland 4165
Fax 07 3488-9911
Email [email protected]
Or, you can use Our Contact Form on Our Website to email Us.