How Can You Find Reliable House Cleaners In Australia?

When you are contemplating hiring a house cleaner there are many factors that will impact your decision. How can you make sure they are trustworthy, trained but above all, how can you find a house cleaner who’s reliable?  

Agency Vs Private 

The first step when you’re looking for a reliable house cleaner is to decide if you want to go through a company, an agency or through a private arrangement. One of the main advantages of going through an agency is reliability. You could have the most reliable private cleaner in the world but if they get sick or go on holiday you won’t have anyone to cover your cleaning service. Whereas when you hire your cleaner through an agency you have support from the staff there, if your cleaner is sick or goes on holiday they can arrange a fill-in cleaner for you, if you don’t like your cleaner, they can replace them, no questions asked. 

Ask for Recommendations 

Word of mouth is one of the most trusted ways to find a reliable cleaner. Ask friends, family, or neighbours if they can recommend someone, they’ve had a positive experience with. We trust our friends and family to give us an honest assessment of service providers. And this could give you some names or agencies to research.  

Check Online Reviews 

Do your research, look at their social media and see how their customers talk about them online. Look for house cleaning services with strong, consistent reviews on platforms like Google, Facebook, or Trust Pilot. Reviews give insights into the organisation’s reliability, professionalism, and quality of work.  

Ensure Police Checks and Background Verification 

To feel safe and secure, it’s important to hire a cleaner who has undergone a thorough police check. Most professional cleaning companies in Australia, like Absolute Domestics, ensure their cleaners are vetted and trustworthy. Although not every company takes these measures. It’s unlikely a private cleaner will provide a police check to their prospective employers.  

Look for Established Cleaning Companies  

Opting for a reputable cleaning company with years of experience can offer peace of mind. Established businesses tend to have higher standards, formal training for cleaners, and a track record of reliability. 

Check for Insurance Coverage 

Obviously, your cleaner will take every precaution to ensure the safety of your home and belongings. However, accidents do happen, even the most careful cleaners can make a mistake. To be sure that you, your belongings and your cleaner are covered in the unfortunate event of an accident or damage occurring, you need to confirm your cleaner is covered by insurance.  Ideally your cleaner should be covered by public liability and accident insurance. This protects you in case of any accidental damage to your property during the cleaning process. 

Ask About Services and Flexibility  

Different cleaners offer different services. There are cleaners who do both home and commercial cleaning, cleaners who specialise in deep cleaning, cleaners who do more housekeeper tasks such as washing, tidying and ironing. Make sure the cleaner can handle the specific tasks you need. Whether that be deep cleaning the kitchen, or regular housekeeping.  Confirm your cleaner is the right fit for your home and your needs. During this consultation you should also check what their availability and schedule is like, if you want your cleaning service on a specific day of the week you’ll need to find a cleaner with an opening on their schedule for that day.  

Interview and Trial Clean 

Before committing, interview potential cleaners to gauge their experience and approach. This person is going to be in your home, potentially unsupervised, so you want to make sure you feel comfortable with them.  If the agency or company, you choose provides the option to trial your cleaner before committing to ongoing services this can help you make a more informed decision. A trial clean can also help you assess their skills, reliability, and whether they meet your expectations. 

Compare Pricing 

While it’s important to find a cleaner within your budget, avoid choosing solely based on price. Cheaper options may compromise on quality, so aim to balance cost with experience and professionalism. If you settle on a cleaning service that is slightly more expensive you can find other ways to balance the budget, they may offer different frequencies such as fortnightly instead of weekly or you may be able to get a discount for booking additional time.  

Ensure Clear Communication  

Communication is key with your cleaner, a reliable cleaner should communicate clearly about their availability, pricing, and cleaning procedures. Make sure you get this information ahead of time and gauge how their communication style is. Establishing expectations upfront ensures there are no misunderstandings down the line. 

Final Thoughts  

By following these steps, you’ll be well on your way to finding a trustworthy, reliable house cleaner in Australia who suits your specific needs. If you’d like to learn more about Absolute Domestics cleaning services, you can check out our regular cleaning page here or get in touch with one of our area managers to discuss your cleaning needs and they will match you with the perfect cleaner for your home.  

Video transcript:

Absolute Domestics is passionate about people. They’re passionate about making a difference in our clients’ lives. The way we do that is by providing them with a trained, trustworthy, reliable cleaner to go into their home, do the housework for them, whether that be washing, ironing, tidying or folding. That gives them their weekends back which gives them the opportunity to go to soccer on Saturday mornings and have Sundays relaxing by the pool.

On the other side of that, we have cleaners who we give employment to. We give them the ability to be in the workforce, working the hours that they’d like. Our reliable house cleaners are registered and come from a number of different backgrounds. We have working mums and retirees. What matters to us is that the cleaner is able to meet our clients’ expectations.

We support our cleaner through that process by giving them on the job training, by ensuring that they have a dedicated customer service officer working with them, their team manager, everyday. That enables them to reach our clients’ expectations.

As part of that process of reaching the expectations, we’re doing follow ups with our clients. We’re making sure that they’re happy, they know what they want and that at all times that service is delivered for them.

We do what we do because we’re passionate about people. We’re passionate about giving our clients their weekends back, making their life that little bit easier. Our clients work long hours, they’re busy people. They’ve got families to come home to. So when they get their Saturday mornings free and Sunday afternoons to spend time at home, they really appreciate it. That’s what’s important to us.

It’s also important we have domestic cleaners who are able to work effectively with our clients. They can work the hours that suit them as well. They’ve got families. They might be retirees and they’re looking for some extra work. As long as they can meet our expectations with our clients, it’s a win/win situation for both.

A high quality domestic cleaning service understands all of the potential needs of their clients. With the right infrastructure in place, an agency can find the best workers, train them to a set standard, and grow a business around meeting the personal needs of the client. Adding to this good communication and listening to customer feedback, and the result is reliability that builds long term trust.

If you are ready to connect with a cleaning service that meets all of your needs with confidence and reliability, we’re certain we’re the right match for you. Find out more about our team here.