Why Should You Meet Your House Cleaner Before Service Begins?

Once your regular service starts it’s likely you won’t see much of your cleaner, most clients organise their service schedule for times when they are at work or otherwise occupied.  This makes meeting your cleaner in person before their first session all the more important. It helps set clear expectations and builds trust from the start. Here are the top reasons why you should meet your cleaner before service.    

Establishes Trust and Comfort  

Allowing someone in your home, often unsupervised, requires trust. Meeting your cleaner prior to service beginning allows you to get a feel for their personality and professionalism, helping you feel more comfortable.  While it’s not the case for all cleaners or agencies, the Absolute Domestics cleaners are vetted and police checked to provide our clients with peace of mind.  

Clarify Your Expectations in Person  

Meeting face-to-face ensures there’s no miscommunication about your cleaning needs and priorities. It provides an opportunity to show the cleaner where to find products and equipment and you can discuss your cleaning service in detail and clarify any questions. You can discuss specific tasks and areas that need extra attention.   

Walk Them Through Your Home 

Your cleaner will need to know where everything is in order to do their job. Giving them a tour of your home helps the cleaner understand the layout, any special instructions, and areas that require more care. You can show them where you keep different equipment that they might need to access such as the vacuum cleaner or a step ladder.   

Discuss Preferences and Boundaries  

With our regular cleaning services, our cleaners will usually use the products and equipment you have and use in your own home. However, during that first meeting, when you discuss everything, you want done as a part of service, they will advise you if they recommend any specific products for your home and the cleaning tasks you want completed. If you have any preferences or are allergic to or sensitive to any products you can mention this and you can also discuss any rooms or items, you prefer to be left untouched.   

Build a Personal Connection   

A friendly, personal interaction can set the tone for a positive working relationship. When both parties feel comfortable, things are more likely to go smoothly. Having a personal connection with your cleaner can help you feel more confident in requesting specific tasks or speaking up if you want things done differently, meaning the service is more likely to meet your expectations.   

Ask Questions About Experience and Methods   

While all our Absolute Domestics cleaners are vetted, police checked and trained, meeting your cleaner gives you the opportunity to ask about the cleaner’s experience and cleaning style. You can discuss other properties they have cleaned for that might be similar to your own and or handled any specific tasks you require.   

Establish a Communication Plan   

Discuss how you’ll stay in touch—whether via text, email, or phone—to ensure smooth communication moving forward. We recommend multiple channels for communication with your cleaner this ensures they can leave a message with you even if they can’t directly get a hold of you.  Agreeing on a main contact method makes it easier to manage schedules and feedback.   

Discuss Security and Access Arrangements   

If the cleaner will need access while you’re not home, this is the perfect time to arrange key handovers, security codes, or alternative access methods. It also gives you peace of mind knowing who will be in your space.  We suggest a lockbox to ensure your key is safe and you can get to it if you decide to change cleaners or if your cleaner changes schedules.  

Ensure a Good Fit for Your Home 

Not every cleaner is the right fit for every household. Meeting beforehand helps you determine if their work style, attitude, and approach align with your expectations and lifestyle.  If you feel they’re not a good fit, don’t worry, we have plenty of other cleaners and your area manager will match you with a new one.  

Reduce Anxiety and Set a Positive Tone   

Meeting your cleaner helps ease any worries you might have about hiring someone new. It also makes them feel welcomed, setting the stage for a positive and successful partnership from the start.   

Final Thoughts  

Taking the time to meet your cleaner before they begin service ensures both of you are on the same page. This simple step helps avoid misunderstandings and creates a strong foundation for a reliable, stress-free cleaning experience. 

Video transcript:

We highly recommend that you meet your house cleaner prior to the first clean. This is a great opportunity of the cleaner to come over, for you to meet them and talk about products and equipment. They’ll be able to give you a better indication of what is able to be achieved in that time.

Rest assured, a sign of a truly great cleaning service is the confidence to meet with a client before the job has begun. By providing this opportunity to talk about concerns and curiosities, products and equipment, not only are they able to show their competence face to face, but they can reduce any worries that the client might have. A great service will live up to the standard they represent.

So, if you are ready to take the next step and hire a service for your home, the best way to start is to schedule a time to meet your cleaner. Get started now.